Terms & Conditions associated with this website. For Terms & Conditions for the Festival Place Gift Card, please see information under Customer Services.
By using this website, you agree to accept these terms and conditions. If you do not agree you should exit the website immediately.
This is a shopping centre website providing you with information regarding a wide range of services available at Festival Place.
We may make improvements or changes in the information, services, products, and other materials on this website, or terminate this website, at any time without notice.
We update our site as often as is practicable, but information can change rapidly and Festival Place cannot guarantee its accuracy at any time. We are not liable for any loss incurred from relying on this site, including data corruption on download.
You are responsible for the connection between your PC and the website.
You will not use the website in such a way as to corrupt data, insert or knowingly or recklessly transmit or distribute a virus or other form of message which may affect the performance or functionality of a computer system or hack into any computer system via the website.
You acknowledge that you can be held legally liable for what you say or do online. For example, you can be held accountable for defamatory comments, threats and statements that are illegal or fraudulent.
Ownership of this website
This website is owned by Festival Place (Grosvenor Festival Place Fund) .
You acknowledge that all intellectual property rights in the design of the website and the contents available on this website ("the Material") belongs to the site owner .
We grant you a limited license to access the Material from a single personal computer and to print a hard copy of such items of the Material solely for your personal, non-commercial use provided that you leave all copyright, trade mark and other proprietary notices intact and that you agree not to copy, download, store in any medium, display, adapt, modify, manipulate, translate, distribute, transmit or re-transmit, transfer, sell, re-publish any such Material (including any software used in the creation of this website) or to create any derivative works based on any such Material for any purposes other than those noted above.
Disclaimers and Limitation of Liability
To the maximum extent permitted by law, we disclaim all express and implied warranties with regard to the information, services, and materials contained on this website. All information, services, and materials are provided "as is" and "as available" without warranty of any kind. We further accept no responsibility or liability for, and make no warranties, that functions contained at this website will be uninterrupted or error-free or that defects will be corrected or that this website or the server that makes it available is free of any virus or other harmful elements. For your own safety you should take regular back-up copies of data and use the latest virus checking software, and we cannot accept any liability arising from your failure to do so.
This website contains links to other websites which are independent of us and are maintained by third parties. We are not responsible for the contents of any third party websites and shall not be liable for any damages or injury arising from the contents of such websites. Any links to other websites are provided as a convenience to you as a user of this website, and do not imply our endorsement of the linked websites or association with their operators. Any third party that wishes to establish links to this website should notify us of their intention prior to doing so. We reserve the right to deny permission for any such links to this website.
Save in respect of liability for death or personal injury arising out of our negligence or that of our employees, we disclaim to the fullest extent permitted by law, any liability for loss or damages arising out of or in connection with the use of or reliance placed on this website, any of its contents or any other website to which this website has links including, but not limited to, any liability for indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and any claims of third parties even if we have been advised of the possibility of such loss or damage or if such loss or damage were reasonably foreseeable.
Data we collect about you
Any personal data collected when you use this website will be dealt with within the relevant sections of the Data Protection Act 1998. At Festival Place we operate an ‘opt in’ policy for customers wishing to receive information on forthcoming events and store offers. Festival Place does not share your personal details with any other company.
If you complete our contact form, Festival Rewards registration form or simply send us an email we will use your personal information to provide the information you have requested or provide other information that we believe will be of interest to you. If you have asked us to contact you with advice or information, we will use your personal information to contact you in the manner (if any) specified on the contact form, registration form or communication from you.
If you have opted in to receive information from us we may use your personal information to notify you about important changes to the site, new services we will be providing, events, articles or other information we think will be of interest to you. We may also use the personal information for marketing purposes and market research. This will help us improve our services and the content of the site.
If you do not want to receive information from us as described above or wish us to delete or amend personal information you have submitted through the site please send an e-mail to info@festivalplace.co.uk or contact us at:
Centre Management Suite
1st Floor Paddington House
Festival Place
Basingstoke RG21 7LJ
We use temporary cookies on our website. Many websites use these whenever a user visits their website in order to track online traffic flows. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website's computer and is temporarily stored on your device's hard drive.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.
Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.
We may modify these terms at any time, and such modifications shall be effective immediately upon posting of the modified terms on the website. Accordingly your continued access or use of this website shall be deemed your acceptance of the terms applicable from time to time.
Terms & Conditions for our competitions
Details of each competition prize on offer and how to enter are published as part of the competition description.
For the avoidance of doubt the following terms and conditions apply to all of our competitions.
To enter any of our competitions you must be a UK resident and 18 years old or over at the time of entry.
For a child ( where appropriate) to enter a competition, there must be supervision of a parent or guardian over the age of 18 years old and a UK resident at the time of entry. Some of our competition prizes are not suitable for people under 18 and this will clearly be stated as part of the competition description.
All our competitions are run by Festival Place. None of our competitions are open to employees (or members of their immediate families) of Grosvenor or anyone directly associated with the setting up of our competitions.
No purchase is necessary to enter any of our competitions.
You do need to be a member of our Festival Rewards scheme to enter our competitions. This is a free to enter scheme.
We will only accept one entry per person.
The winner will be the first correct entrant who is drawn randomly from all correct entries.
We reserve the right to amend a competition end date at any time.
The prize must be collected from Festival Place within 3 months of the closing date of the competition.
If you win this competition, we will notify you by e-mail and telephone . Failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. The judges’ decision will be final, and no correspondence will be entered into.
As a winner we may require you to take part in promotional activity such as a photograph and a statement that will be published on the Festival Place website.
You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Marketing Team, Festival Place Centre Management Suite, 1st Floor Paddington House, Basingstoke, Hampshire RG21 7LJ after the closing date.
Competition prizes are not transferable to another person. No part of a prize is exchangeable for cash or any other prize.
If the advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
We reserve the right to amend these rules at any time. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
Terms & Conditions associated with Festival Rewards
Festival Rewards is a loyalty scheme for customers of Festival Place.
Festival Rewards provides exclusive offers from retailers. The offers are made by individual retailers and restaurants within Festival Place and the terms and conditions for each offer will be clearly displayed on the voucher. Festival Place Management Team accepts no responsibility for the delivery of the offers made by individual retailers and restaurants.
Festival Rewards provides invitations to events at Festival Place. The Event invitations are limited and subject to availability. No cash alternative will be offered.
Festival Rewards provides members with points for doing specific activities such as logging on to the Festival Place website, downloading offers and submitting reviews and ratings. Your points total is shown when you log in. Points have no monetary value.
Festival Rewards points of 50, 100, 150 etc result in you being rewarded with a gift. Gifts are subject to availability. Members will be notified by email when they have been rewarded. Gifts will either need to be collected from the Customer Information Desk or will be sent to the recipient in the post. Festival Place accepts no liability for loss and subsequent replacement of gifts.
We may modify these terms at any time and you shall be notified by email and via the website. Any such modifications shall be effective immediately upon posting of the modified terms on the website. Accordingly your continued access to or use of Festival Rewards shall be deemed your acceptance of the terms applicable from time to time.
Grosvenor Festival Place Fund. Registered in England and Wales. Registered Number: LP009497.
Registered Office: 70 Grosvenor Street, London, W1K 3JP
