Front of House Coordinator

Closing: 24 Apr 2026

Salary: £13.49 Per Hour

Type: Permanent

Join our dynamic team where you'll be the welcoming face that creates exceptional first impressions for every visitor who walks through our doors.

Overview

We are seeking a professional and personable Front of House Coordinator to join our team. This role is vital in ensuring a welcoming and seamless experience for our guests, acting as the first point of contact and representing the organisation's high standards of service. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong understanding of guest services within a hospitality environment.

Duties

Welcome visitors to Festival Place Management Suite and direct them accordingly this includes Visitors, Customers, retailers and contractors, provide refreshments for meetings if required
To open and close Reception and fulfil all associated duties
Respond to telephone calls and emails in a professional, friendly, and effective manner
Carry out administration functions for the Operation and Client team as required i.e., fire audit, waste sheet, accident reports, etc
Monitor and escalate any customer complaints received via phone and Information mailbox. Provide a weekly feedback and action log and share with Centre Management team
Manage the booking of meeting rooms, ensure meeting room are kept to a good standard and cleaned after use
Ensure The management suite is kept clean and tidy and assist with the upkeep of the area and assist with end of day close down of the office, this will include some cleaning tasks
Manage Visitor parking validation via the Hozah systems
Review the Vantify to ensure incidents reports are reported and permit to work issue are correct etc
Maintaining stock levels of office provisions e.g., milk, coffee etc
Manage Not Lost platform for lost property items
Manage retailer payments for additional services i.e. waste removal, keys, waste bags
To be an active Fire Warden for Paddington House, including role call duties
Provide cover for other administration roles in the absence of a colleague
Provide administrative assistance to the Centre Management teams and cross- departmental cover for absent colleagues
Complete any other reasonable duties required to meet business needs outside of standard daily tasks
Carryout the replenishment of vending machines, drinks and snacks

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you'd expect from a business like ours, we also reward you with:

Pension scheme (eligibility rules apply)
Training and development opportunities including NVQ's, Diploma's, English speaking and writing support and more
Access to 'Retail Trust' who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via 'Happi' and more
Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs
Reward and Recognition Awards
Paid volunteering days
Access to 'Perkbox' offering discounted gym memberships and high street discounts
£200 Refer a Friend Scheme
Personal accident cover
Death in service cover

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