FAQS
The changes are designed to reflect a modern approach to parking and will see the car park become barrierless, ticketless and largely cashless.
Using number plate recognition technology (ANPR) and an app-free permit system, registered visitors will be able to drive in and out of the car park without the need for a ticket.
We have teamed up with Hozah – the UK’s leading provider of automated parking – to let visitors to FP register their car and card details just once online to enjoy cashless, ticketless parking every time they visit.
The new parking system is coming on the 24th September.
The new system is a much more modern, greener and efficient approach to parking, and brings us in line with many other car parks offering barrierless, ticketless and cashless parking.
Absolutely. We understand that some people don’t have access to online platforms and they will choose to continue to pay as they have always done at the machines. The only difference will be, is that there will be no tickets and they will have to enter their car registration. All cars number plates will be picked up by the number plate technology.
Yes of course although very few of our visitors choose to pay with cash. The vast majority use a card or their phone.
Payment will never be taken until you have actually visited the centre and the ANPR system has recognised that your car has left the car park.
Absolutely. We understand that some people don’t have access to online platforms and they will choose to continue to pay as they have always done at the machines. The only difference will be, is that there will be no tickets and they will have to enter their car registration. All cars number plates will be picked up by the number plate technology.
Our pricing structure will stay exactly the same.
Hozah is the UK’s leading provider of automated parking and has provided similar systems for other shopping centres, football clubs and universities.
The online process is different from other organisations which uses an app. This uses an online platform where you register your car details and payment details just once. The ANPR number plate recognition system then picks up your car on arrival and again when it leaves and takes that exact payment from your registered details. It all happens automatically.
It’s not pre booking, just pre-registering. You don’t have to notify anyone of when you want to visit FP.
If you are not registered there’s no problem, you can pay at one of our payment kiosks by just entering your car number plate and then paying by card, cash or phone.
If you are not registered there’s no problem, you can pay at one of our payment kiosks by just entering your car number plate and then paying by card, cash or phone.
If you leave the centre without paying and you’re not registered, then as with any other car park you will get a penalty notice through the post.
The capacity of the car park is closely monitored and when it’s full, the entry will be closed by members of the team to allow the appropriate number of cars to exit before it's reopened.
PARKING
Parking for Festival Place Basingstoke, includes easy access to Basingstoke Town Centre and Train Station.
Our car park has been accredited with the Park Mark award which recognises Festival Place's commitment to providing an environment where customers can park safely and with confidence.
We also have a disability parking accreditation which can be found here.
Please note: lost tickets will be charged at £17
FACILITIES
Facilities include spaces for Blue Badge holders and parent and children which are clearly marked and located adjacent to the lifts.
Please note our car park has a height limit of 2.1m for Festival Way and 1.82m for Alencon Link
Motorcycles are welcome to park on any level.
FEATURES
Features also include: bay monitoring lights across spaces on Levels 1 - 4, four find-my-car-systems, coloured zones (Purple, Blue, Green, Yellow, Orange) and six electric charging points which can be found on level 5. See all our Car Park features in action here.
Find-my-car systems can be found by Cote, on the lower level by Next, by the Blue zone car park payment machines by Lloyds Bank and inside the Purple zone car park payment machines by Flip Out.
ELECTRIC CHARGING
BP Pulse (formally known as BP Chargemaster) -
The six electric charging units, found on Level 5, run from the BP Pulse network. To use these, you will need your RFID card or fob.
We recognise that as EVs are becoming more mainstream, we have teamed up with BP charge master to increase charging facilities nationwide. As ranges increase and the public start to rely on their EVs for longer journeys, we want to ensure that we build a reliable, efficient and maintained network of rapid and destination chargers.
- Download the Polar Instant or BP Pulse app. Register as a user and top-up your wallet by either using a credit/debit card or Apple & Google Pay.
- Next, simply search for the charge point that you wish to use.
- Once you have arrived at the charging point, select the start charge button and select the charger you would like to connect to when prompted. Wait for the app to connect to the post and then plug in your vehicle as displayed on the charging point.
- When your charging session is coming to an end simply select the stop charge button on your app and a signal will be sent to the charge point to finish the charge and release your cable.
- You will then be sent to a summary page which will display the cost of the charge, your energy usage, the time spent charging and the site details.
The car park is open 24 hours a day.
CAR WASH
Find our Car Spa, Wash Shop and Go, on level 3 in the Blue Parking area. Find out more about prices and opening times here.
SEASON TICKET APPLICATION
Apply for a seven day Season Ticket here.
METHODS OF PAYMENT
By Cash: at payment machines located in each elevator lobby.
By Credit Card: at payment machine located in each elevator lobby.
TERMS AND CONDITIONS OF USE
Our Car Park Terms and Conditions of Use relate to your use of the car park at Festival Place. Hard copies are also available on request at the Festival Place Management Suite which is located on the first floor of the shopping centre.
Find our car park
To find our car park by sat nav, input this postcode: RG21 7BA
Please note there is a height limit of 2.1m for Festival Way and a limit of 1.82m for Alencon Link.
Car Parking Charges
| Up to 1 hour | £2.00 |
|---|---|
| 2 hours | £3.50 |
| 3 hours | £4.00 |
| 4 hours | £4.50 |
| 5 hours | £5.50 |
| 6 hours | £6.50 |
| 7 hours | £7.50 |
| 8 hours | £10.00 |
| 9 hours | £12.00 |
| 24 hours | £17.00 |
PARK FOR £2.00
Evening parking (5pm - 2am) is just £2.00*
*Only applies to vehicles parking after 5pm and exiting before 2am otherwise standard hourly charges apply.
