Festival Place welcomes all visitors, with easy access around the centre and clear marked parking bays.

Disabled toilets

Our disabled toilets are fully compliant with the latest health and safety standards. There are toilets in three locations; next to Lloyds Bank, Wimpy and Array Jewellery. Access to these toilets require the use of a radar key, please call 01256 360101 or visit the customer lounge for more information.

Changing Places Toilet

Changing Places toilet can be found at the Discovery Centre, during the hours of

Monday – Friday 8:30am – 5pm
Saturday 8:30am-4:30pm

These facilities are open during the opening times of the Discovery Centre and include:

  • An adult-sized and height-adjustable changing bench
  • A ceiling track hoist designed to be used with loop attachment slings
  • A centrally placed toilet with room either side for carers
  • Shower facilities
  • Emergency Alarm
  • Peninsular Toilet

For more information about Changing Places facilities, please visit http://www.changing-places.org/

Men's Hygiene Bins

We're supporting Prostate Cancer UK's 'Boys Need Bins' campaign by the introduction of discrete hygiene bins in the Men's multi-use cubicles by Lloyds bank.  

Package for Sam

We're joining the fight against Period Poverty with our 'Package for Sam' campaign. If you're in desperate need of period products, head to one of the stores below and ask for a 'Package for Sam' where you will be given a small supply of essential period products.

We've partnered up with All Yours, a charity who provide long-term support for those in need. A leaflet detailing the work they do, will be included in every pack. There is also a donation bin in the Customer Lounge.

Participating Stores include: New Look Apricot Lush Body Shop Customer Lounge Basingstoke discovery Centre Pret

Discovery Centre opening times

Monday – Saturday: 9:30am-5pm
Tuesdays: 9:30am-1pm


Disabled Parking is available throughout levels 1-4 of the Festival Place car park. Spaces are highlighted in blue, and have blue bay monitoring lights above to highlight availability.

All spaces are located by entrance lobbies.

If your multi-passenger vehicle is too tall for our car park, please call our Control Room on 01256 360 191 and a member of the Festival Place team will assist you.

Accessible lifts and walkways

All of our car parks have lifts that provide access into the main retail areas of Festival Place. Larger stores including Marks & Spencer, Waterstones, Next also have lifts.


Wheelchairs and Scooters can be hired from Shopmobility Basingstoke.

Shopmobility offer a range of wheelchairs and electric scooters for hire on a daily or part daily basis. Full training is offered. Located adjacent to Festival Place, off Church Street, Shopmobility have their own car parking places. Please call 01256 476066 or log on to www.shopmobilitybasingstoke.org.

Service Dogs

Assistance dogs including guide dogs, hearing dogs for deaf people and support dogs are all welcome at Festival Place.

Induction Loop System

This can be found at our Customer Lounge (link), please switch your hearing aid to T.

Quiet Time

From 4pm - 7pm each Wednesday, and 9:30am-10:30am each Saturday, you'll find Quiet Hours. to make your experience at Festival Place as relaxed as possible.


Find us on AccessAble here.

Accessibility Guide

Plan your visit with our Festival Place Autism Friendly Accessbility Guide.


Braille can be found in our lifts, by each floor number and by the Church Street entrance to Festival Place.

Ear Defenders

A selection of children's ear defenders can be found at our Customer Lounge. Ear Defenders are available to use around the centre and conform to EN352-1 and CE marked.

Sunflower Lanyards

Festival Place are proud to support the Sunflower Lanyards scheme. Sunflower Lanyards and ID cards are recognised in the Centre. You can find out more about the scheme here.

© Festival Place 2024