Festival Place welcomes all visitors, with easy access around the centre and clear marked parking bays.
Our disabled toilets are fully compliant with the latest health and safety standards. There are toilets in three locations; next to Zara, Wimpy and Array Jewellery. Access to these toilets require the use of a radar key, please call 01256 360101 or visit the customer lounge for more information.
Find our toilets on AccessAble here.
Changing Places Toilet
Changing Places toilet can be found at the Discovery Centre, during the hours of
Monday – Friday 8:30am – 6:30pm
These facilities are open during the opening times of the Discovery Centre and include:
- An adult-sized and height-adjustable changing bench
- A ceiling track hoist designed to be used with loop attachment slings
- A centrally placed toilet with room either side for carers
- Shower facilities
- Emergency Alarm
- Peninsular Toilet
For more information about Changing Places facilities, please visit http://www.changing-places.org/
Discovery Centre opening times:
Monday – Friday: 9:30am – 6:30pm
Disabled Parking is available throughout levels 1-4 of the Festival Place car park. Spaces are highlighted in blue, and have blue bay monitoring lights above to highlight availability.
All spaces are located by entrance lobbies.
If your multi-passenger vehicle is too tall for our car park, please call our Control Room on 01256 360 191 and a member of the Festival Place team will assist you.
Accessible lifts and walkways
All of our car parks have lifts that provide access into the main retail areas of Festival Place. Larger stores including Marks & Spencer, Waterstones, Next and Debenhams also have lifts.
Wheelchairs and Scooters can be hired from Shopmobility Basingstoke.
Shopmobility offer a range of wheelchairs and electric scooters for hire on a daily or part daily basis. Full training is offered. Located adjacent to Festival Place, off Church Street, Shopmobility have their own car parking places. Please call 01256 476066 or log on to www.shopmobilitybasingstoke.org.
Assistance dogs including guide dogs, hearing dogs for deaf people and support dogs are all welcome at Festival Place.
Induction Loop System
This can be found at our Customer Lounge (link), please switch your hearing aid to T.
Each Wednesday from 4pm - 7pm and each Saturday from 9am - 11am, there will be a more relaxed environment for shoppers at Festival Place. Centre music will be off within these hours, with participating retailers will be turning off their music in store. Find out more here.
Find us on AccessAble here.
Plan your visit with our Festival Place Autism Friendly Accessbility Guide. Download here.
Braille can be found in our lifts, by each floor number and by the Church Street entrance to Festival Place.
A selection of children's ear defenders can be found at our Customer Lounge. Ear Defenders are available to use around the centre and conform to EN352-1 and CE marked.
Festival Place are proud to support the Sunflower Lanyards scheme. Sunflower Lanyards with ID cards are available to collect from our Customer Lounge and are free of charge. You can find out more about the scheme here.