Customer Service Lounge
Ever wish ticking off your to-do list was a bit more breezy?
Head to our Customer Service Lounge! You can find it on the upper level, opposite Starbucks.
Enjoy services all in one place, like dry cleaning, printing, gift wrapping, CollectPlus, and more.
Dry Cleaning Organise your dry cleaning needs around your shopping schedule. Our trusted local partners can take care of all your needs - just leave your garments with us and we'll have them back to you speedily and beautifully clean.
Kiddy Car Hire Pull into our pitstop and take the weight off of your children's feet with our Kiddy Cars! Our Strollex Strollers come in various car designs and colours and are a fun way for kids to travel around the shopping centre while you do your shopping. Visit our Customer Service Lounge to hire a Kiddy Car from just £3 (£20 cash deposit required).
Printing Services Everything is digital these days but sometimes you just need that hard copy on paper. No printer? We're here to rescue that contract you just need to get signed or that overdue essay.
Lockers Weighed down with shopping bags? Don't fancy carrying your gym kit with while you hit the sales? We have storage facilities and lockers so you can take the weight off your shoulders while you visit Festival Place.
Car Park Assistance and Payments Our team can take payment for your car parking, help you if you have lost your ticket, and process season ticket applications and payments.
CollectPlus Have your items delivered to our convenient CollectPlus point or return your items easily from over 350 brands. You can also send your parcels across the UK. Watch the video here to find out more.
Festival Place Gift Cards When they're just soooo hard to buy for, tickle their fancy with a Festival Place Gift Card. You can purchase Gift Cards, check your Gift Card balance, receive help with expired Gift Card and check which retailers you can spend your Gift Card in.
RADAR Keys Get free RADAR keys for our disabled toilets.
Shopmobility Find out more information and get directions to Shopmobility Basingstoke.
Lost Property If you have lost an item while at Festival Place, our team can see if it has been handed in. If it hasn't you can leave your details on our Lost Property database so we can contact you if it is found in future.
Child Safe We stock disposable wristbands for the Child Safe scheme and are a safe place for lost children to wait for their parent/guardian.
Safe Place We are a safe place zone for vulnerable adults.
Centre Maps/Directions Need pointing in the right direction? We're happy to help and can also provide you with one of our Mall Guides which feature a full map of all our stores and more.
Onward Travel We can call you a taxi from trusted local firms and have bus and train time tables to assist you with your onward journey from Festival Place (we'll be sad to see you go!)
First Aid Our trained first aiders are here to help if you suffer a bump or scrape on your travels, or if you aren't feeling well.
Sunflower Lanyards: Sunflower Lanyards with ID cards are available to collect from our Customer Lounge and are free of charge. You can find out more about the scheme here.
Ear Defenders: A selection of children's ear defenders can be hired from our Customer Lounge. Ear Defenders are available to use around the centre and conform to EN352-1 and CE marked.
|MON-WED||9:30AM TO 7PM|
|THU-FRI||9:30AM TO 8PM|
|SAT||9AM TO 7PM|
|SUN||11AM TO 5PM|