Customer Service Lounge at Festival Place

  • Now Open: Customer Service Lounge

Ever wish ticking off your to-do list was a bit more breezy?

We've just opened a brand new Customer Service Lounge! You can find it next to Patisserie Valerie.

You can now enjoy brand new services all in one place, like dry cleaning, printing, gift wrapping, CollectPlus, and more.

We still have all the services you already love, too.

Services include:

Dry Cleaning Organise your dry cleaning needs around your shopping schedule. Our trusted local partners can take care of all your needs - just leave your garments with us and we'll have them back to you speedily and beautifully clean.

Kiddy Car Hire Pull into our pitstop and take the weight off of your children's feet with our Kiddy Cars! Our Strollex Strollers come in various car designs and colours and are a fun way for kids to travel around the shopping centre while you do your shopping. Visit our Customer Service Lounge to hire a Kiddy Car from just £3 (£20 cash deposit required). Find out more

Printing Services Everything is digital these days but sometimes you just need that hard copy on paper. No printer? We're here to rescue that contract you just need to get signed or that overdue essay.

Storage/Lockers Weighed down with shopping bags? Don't fancy carrying your gym kit with while you hit the sales? We have storage facilities and lockers so you can take the weight off your shoulders while you visit Festival Place.

Gift Wrapping Struggling to wrap that awkward parcel? Unable to find time to sort a pile of presents? Need a bit of help with those perfect corners? Our team can do it for you!

Car Park Assistance and Payments Our team can take payment for your car parking, help you if you have lost your ticket, and process season ticket applications and payments.

CollectPlus Have your items delivered to our convenient CollectPlus point or return your items easily from over 350 brands. You can also send your parcels across the UK.

Festival Place Gift Cards When they're just soooo hard to buy for, tickle their fancy with a Festival Place Gift Card. You can purchase Gift Cards, check your Gift Card balance, receive help with expired Gift Card and check which retailers you can spend your Gift Card in. Find out more

RADAR Keys We stock and sell RADAR keys for our disabled toilets.

Shopmobility Shopmobility offer a range of wheelchairs and electric scooters for hire on a daily or part daily basis. Find out more

Lost Property If you have lost an item while at Festival Place, our team can see if it has been handed in. If it hasn't you can leave your details on our Lost Property database so we can contact you if it is found in future. Find out more

Child Safe We stock disposable wristbands for the Child Safe scheme and are a safe place for lost children to wait for their parent/guardian. Find out more

Safe Place We are a safe place zone for vulnerable adults.

Centre Maps/Directions Need pointing in the right direction? We're happy to help and can also provide you with one of our Mall Guides which feature a full map of all our stores and more.

Onward Travel We can call you a taxi from trusted local firms and have bus and train time tables to assist you with your onward journey from Festival Place (we'll be sad to see you go!)

First Aid Our trained first aiders are here to help if you suffer a bump or scrape on your travels, or if you aren't feeling well.

Free Mobile Phone Charging Our ChargeBox unit is free and easy to use, offering you 30 minutes' free charging for your mobile device to ensure you don't run out of juice whilst out shopping or enjoying a bite to eat. Find out more

Comment Forms We love to hear from customers with comments, both positive or with things for us to work on. We've got forms available for you to fill in and give us your feedback.