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Published on:20 SEPTEMBER 2019

Article tags:Centre Management

Festival Place scoops three top industry awards

Festival Place Shopping Centre in Basingstoke is celebrating two wins and a commendation at this year’s prestigiousSceptre Awards.

Recognising and rewarding excellence in the shopping industry, the awards seek out the country’s best management teams, retailers and suppliers.

At the ceremony in London, Rachel Moss, Paul Sawyer and the Customer Service Team returned to Basingstoke a winner.

Retail Liaison Manager of the Year, Rachel Moss has implemented a new retail strategy highlighting opportunities to increase turnover, and has introduced a mystery shop programme, retailer awards and free retailer training.

Scooping highly commended in the Young Person Achievement category, Paul Sawyer, 29, is part of the finance team and has introduced new tenant packs for all retailers for transparency across the board. He works closely with local charities, and monitors centre expenditure.

Customer Service Team of the Year were the team working in the Customer Service Lounge, which was created to expand the centre’s range of offerings. During the last year, they have recorded record levels of gift card purchases, introduced additional service delivery training, and partnered with a school academy for young people with learning difficulties to help them prepare students for future employment.

Not forgetting that CBRE, won the Grand Prix award for having the highest scores across the categories for the second time.

Centre Director Neil Churchill said: “This was a fantastic night for us – I’m so proud of the whole team here at Festival Place who work tirelessly every day to deliver exceptional service.

“It is a huge achievement to win against such tough competition from the brightest and best in the shopping centre industry.”

© Festival Place 2019