Let us be your Christmas helpers at the Customer Service Lounge

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Let us be your Christmas helpers at the Customer Service Lounge

Published on:07 DECEMBER 2021

Article tags:News

If your Christmas to-do list is growing by the day and time seems to be running out, let our Customer Service Lounge help!

Our Customer Service Lounge is your one-stop shop to make the run-up to Christmas a breeze, and here’s a selection of the super-convenient services we offer from our base on the upper level opposite Starbucks:

Dry Cleaning

If you need an outfit spruced up for that Christmas or New Year’s party, take advantage of our first-rate dry cleaning service. Just leave your garments with us and we'll get them back to you speedily and beautifully clean!


Have your items delivered to our convenient CollectPlus point or return things easily from over 350 brands. You can also send your parcels across the UK.

Gift cards

Struggling to choose a present with the wow factor? When they're just soooo hard to buy for, a Festival Place Gift Card is the answer. We’ll help you buy Gift Cards, check your balance, receive help with expired Gift Cards, and check which retailers accept the cards.

Kiddy Car Hire

Take the weight off your children's feet by pulling into our Kiddy Cars pitstop! We have Strollex Strollers that come in various car designs and colours and are a fun way for kids to travel around the shopping centre while you do your Christmas shopping. Hire a Kiddy Car from just £3 (£20 cash deposit required).


Weighed down with shopping bags and want to watch that Christmas movie at Vue? Take the weight off your shoulders by using our handy storage facilities and lockers.

Onward Travel

Need a taxi home after a festive evening out at Festival Place? We can call you a cab from trusted local firms and also have bus and train timetables.

Free Mobile Phone Charging

Our ChargeBox unit is free and easy to use, offering you 30 minutes' free charging for your mobile device to ensure you don't run out of juice while Christmas shopping or enjoying a bite to eat.

Come and say hello to our friendly Customer Service team – and a stress-free Christmas!

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