Open Today

Open Today




Published on:28 OCTOBER 2019

For the second year in a row, Hair Lab was the biggest winner of the night at the 2019 Festival Place Gold Retailer Awards.

More than 4.5k customers voted for their favourite retailers and star employees at the Basingstoke shopping centre’s vast range of stores, restaurants and leisure facilities.

At the awards ceremony at Las Iguanas at Festival Place, Hair Lab picked up the coveted Store of the Year award and was runner-up in the Health, Beauty & Wellbeing Retailer of the Year and Independent Retailer of the Year categories.

Manager Chigz Hirani, who owns and runs Hair Lab, won Manager of the Year, with Danielle Howell runner-up. Danielle also took top honours in the Outstanding Member of Staff category, with Patience Fry runner-up.

Other winners on the night included Shaun Beer, from Moss Bros, who received the Special Recognition Award. The judges said Shaun perfectly demonstrated Festival Place’s one-team ethos, and had assisted the team in an incident at the centre where his quick reactions led to a positive outcome.

Neon Sheep picked up both the coveted Specialist Retailer of the Year and Independent Retailer of the Year, Pandora was named National Retailer of the Year, Nando’s won Food & Beverage Retailer of the Year, and Lush was voted Health & Beauty Retailer of the Year.

The Outstanding Customer Experience was based on receiving 100 per cent from three mystery shops in a row, and went to Newbury Building Society. *See full list of winners below.

Festival Place Business Performance Manager Rachel Carter said: “This is the fourth year of our annual FP Gold Retailer Awards – and this year saw us scrap all paper votes as part of our sustainability initiatives.

“These awards recognise and reward the amazing individuals and teams who help make our centre such a success, and our Retailers’ Retailer of the Year Award also emphasises how well our wonderful retailers work with each other!

“A huge thank you goes out to all those customers who stopped and took the time to vote for their favourites – we value their opinions and these awards are a brilliant way to learn more about their experience with us.

“As well as the customer-voted categories, we also had several awards that were decided by the Festival Place management team, and these were hugely competitive. Every nominated retailer and employee would have been a worthy winner, so many congratulations to all involved.”

The winners and runners up for the 2019 FP Retailer Gold Awards are:

Fashion & Jewellery Retailer of the Year

Winner – Apricot

Runner-up – Pandora

Entertainment & Technology Retailer of the Year

Winner – Vue Cinema

Runner-up – Apple

Specialist Retailer of the Year

Winner – Neon Sheep

Runner-up – Build a Bear

Health, Beauty & Wellbeing Retailer of the Year

Winner – Lush

Runner-up – Hair Lab

Food & Beverage Retailer of the Year

Winner – Nando’s

Runner-up – Festival Street Kitchen

Independent Retailer of the Year

Winner – Neon Sheep

Runner-up – Hair Lab

National Retailer of the Year

Winner – Pandora

Runner-up – Lush

Outstanding Member of Staff

Winner – Danielle Howell, Hair Lab

Runner-up – Patience Fry, Hair Lab

Manager of the Year

Winner – Chigz Hirani, Hair Lab

Runner-up – Danielle Howell, Hair Lab

Store of the Year

Winner – Hair Lab

Runner-up – Apricot

Retailers Retailer of the Year

Winner – Skechers

Runner-up – Cool Merch!

Highest Increase in Like for Like Sales

Winner – Beaverbrooks

Runner-up – Vue


Winner – Greggs (Bus Station)

Runner-up – Hotel Chocolat

Engagement with the FP team

Winner – F Hinds

Runner-up – Pandora

Special Recognition Award

Winner – Shaun Beer, Moss Bros

Outstanding Customer Experience (based on receiving 100% in three mystery shops in a row)

Winner – Newbury Building Society

Runner-up – Lloyds Bank

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